Delivery Policy
Artsy Wall Partners coordinates shipping and delivery with established third-party carriers and logistics partners. This page explains how delivery works for our projects and what clients can expect.
1. Delivery is coordinated with partners
We do not operate our own vehicle fleet. Freight and final delivery are planned and coordinated with third-party carriers and logistics partners selected for the project. The carrier terms applicable to a shipment may additionally apply to that shipment.
2. Delivery dates are estimates
Delivery dates communicated in quotations or schedules are estimates based on production plans and typical transit times. A date is binding only where it is expressly guaranteed in writing in the Written Agreement.
3. Events outside our control
Delivery may be delayed by events outside our reasonable control, including actions of customs or other authorities, carrier or supplier disruptions, adverse weather, strikes, war, natural disasters, and epidemics. Where such an event occurs we will inform the Client and coordinate the best available alternative.
4. Terms of delivery and risk
The delivery terms for each shipment, including the agreed delivery point and where responsibility for the goods passes, are stated in the Written Agreement for the project.
5. Checking goods on receipt
Please check shipments on receipt and record any visible transport damage with the carrier at the time of delivery. Notice periods for defects and shortfalls are set out in the Refund & Returns Policy and the Written Agreement.
Questions about this policy?
Contact Artsy Wall New Building Materials Trading Co., Ltd. at info@artsywall.com.tr or +90 850 309 9026, or write to Burhaniye Mah. No:102A, Üsküdar, İstanbul.
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